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Excellent Customer Service that I Haven't Forgotten

A few weeks ago I stayed as a guest at Skamania Lodge where I was working as the Wedding Photographer for Chris and Robyn Bonsell. My family and I were already quite impressed with the magnificent mountain views, the large rustic resort and the attentive guest service from the moment we walked through the front door that was held open by your friendly staff members. 

I am writing this letter to thank one specific person for their amazing customer service. I had made the mistake of forgetting to bring my cufflinks for my formal dress shirt and the photo session was about to begin in 1 hour. I went to the gift shop in the hopes that you would have cufflinks for sale, but unfortunately I was apparently the first person that ever forgot that important part of my suit. Joy, the young woman who was working behind the counter creatively came up with a solution, which was to fashion me a pair of custom cufflinks using spare buttons and strings from within her drawer. She managed to sew them together successfully in about ten minutes but in that little time she impressed me for the rest of my trip.

Joy's small act of kindness was the kind of attention to detail that I try to train my sales staff to do everyday, but while extraordinary service with a smile can be learned, it seems to come naturally to only a chosen few. I will retell this story again and again as I feel it exemplifies going above and beyond the call of duty. Thanks again! I'll be back for sure.

Yours truly,
Alan Schwartz



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